To enhance staff professionalism and imbue knowledge-based employees, ABC Singapore Branch recently held an "effective communications" training for staff.

The session aimed to improve staff抯 communication ability on three fronts, videlicet - knowing oneself, understanding others and effective communications with a focus to improving service quality. All departmental managers, supervisors, team leaders and staff attended the training.

The training was well facilitated with real-life scenarios and the staff was engaged in a lively manner. As part of the dynamics of the Branch's broader organizational learning, the training helped the staff better understand their strengths and weaknesses. It also enabled them to hone the finer points in the communication process and show empathy in listening, thereby reducing misunderstandings and conflicts.